Welcome to the TBDCx Support Center. Find help with app access, programs, sessions, meetings, networking, notifications and other technical issues.
How We Can Help
Our support team can assist you with the following app-related topics:
Login & OTP
Help with registered email, mobile number, OTP verification and account access.
Programs & Sessions
Support for viewing programs, cohorts, upcoming sessions and related information.
Meetings
Help with booking meetings, viewing meeting requests and managing appointments.
Mentors & Networking
Assistance with mentor discovery, contacts, networking opportunities and related features.
Notifications
Help with notification permissions, push notification delivery and app updates.
App Access
Help with accessing TBDCx features and troubleshooting device or app issues.
Contact Support
If you need help, please contact our support team with your registered details and a short description of the issue.
Information to Include
To help us resolve your issue faster, please include:
Full Name
Your name as registered for the event.
Registered Email / Mobile
The email address or mobile number used for login.
Issue Description
A short explanation of the issue you are facing.
Screenshot
Attach a screenshot if it helps explain the problem.
Frequently Asked Questions
I am unable to log in. What should I do?
Please make sure you are using the registered email address or mobile number associated with your event registration. If the issue continues, contact support.
I did not receive the OTP.
Please check your email inbox, spam folder or SMS inbox. You may also try again after a short time. If you still do not receive it, contact support.
Camera or QR scanning is not working.
Please allow camera permission from your device settings and reopen the app. If the issue continues, contact support with your device details.
How do I request account or data deletion?
Account deletion is available directly inside the TBDCx app. For deletion of specific personal data while keeping your account active, email support@ibentos.com.
Account & Data Deletion
For account deletion instructions and specific data deletion requests, please visit: Account & Data Deletion